Legal
Terms & Conditions
Last updated on Aug 24, 2026
PiggyWorld App, Website, Subscription and Smart PiggyBank Terms of Service (UK) Last updated: Aug 24, 2026 (UK time) This is a legal greement between you and PiggyWorld Ltd (“PiggyWorld”, “we”, “us” or “our”). These Terms of Service (“Terms”) govern your use of (i) the PiggyWorld mobile applications and website (collectively, the “Services”), (ii) the connected PiggyWorld Smart PiggyBank device and accessories (the “Device”), and (iii) any paid plans or auto renewing subscriptions (“Subscription”). By creating an account, using the Services or activating the Device, you agree to these Terms. If you do not agree, do not use PiggyWorld.
1. Who we are; contact PiggyWorldLtd is a company incorporated in England & Wales (the “UK”). Registered office: 44C Whittington Road London, N22 8YD, United Kingdom.
Company number: 16336725. You can contact us at info@piggyworld.co.uk. 2. Eligibility and accountsecurity You must be at least 18 to create a parent/guardian account. Child profiles may be created and managed only by a parent or legal guardian. You are responsible for safe guarding your login credentials and all activity under your account. Do not share your password or one time codes with anyone. 3.Relationship with app stores and platforms When you download our app from AppleApp Store or Google Play, your use of the store is governed by their terms. PiggyWorld is independent from Apple and Google. Neither Apple or Google is responsible for support or for any claims relating to the Services or the Device. 4.Services description The Services help families teach financial habits through tasks, points and star goals. Some features require linking a parent’s eligible bank account through an authorised third party open banking provider (e.g.,Salt Edge) and may not be available in all countries. Real money transfers are initiated only by the parent/guardian; children cannot initiate transfers. 5.Device (Smart PiggyWorld) and safety The Device contains electronics and are chargeable battery (charged via USB C). It is not a toy for unsupervised play. Use only in dry environments. Keep away from heat, liquids and small children. Do not open, crush, puncture, modify, short circuit, or incinerate. Charge with certified chargers and cables. If the Device is damaged, stop using it immediately. The Device is intended for children aged 5–14 with adult supervision. Small detachable parts may present a choking hazard. Comply with all product labels and manuals provided with the Device. 6. Regulatory and labelling compliance PiggyWorld will affix applicable conformity marks and symbols (e.g., UKCA/CE, WEEE “crossed out bin”, battery recycling symbol) when legally required for the region of sale. You agree not to remove or obscure marks, safety notices or serial numbers. Regional availability, conformity and power specifications may vary by model and country. 7. Updates to the Services and firmware We may provide updates, patches or new versions of the app, Services and Device firmware. Some updates may be required to continue functioning or to maintain security, compliance or interoperability. If you choose not to install updates, the Services or Device may not work properly and we will not be responsible for resulting issues. We may change, suspend or discontinue features at any time. 8. Acceptable use You will not misuse the Services or Device, including by: attempting to access accounts without permission; interfering with security or integrity; decompiling, reverseengineering or scraping; uploading malicious code; or using PiggyWorld for unlawful purposes, including fraud or money laundering. We may suspend or terminate accounts that violate these Terms or applicable law. 9. Financial Features Open Banking and Payments Certain PiggyWorld features allow a parent or guardian to connect an eligible bank account and initiate payments using authorised third-party Open Banking providers, including Salt Edge and its regulated payment service partners. PiggyWorld is not a bank, payment institution or electronic money institution and does not hold customer funds. Bank account connections, account information services and payment initiation services are provided by authorised third-party providers and participating banks. Their services may be subject to their own terms, privacy notices and regulatory requirements. Only the parent or guardian may authorise payments. Children cannot independently initiate or authorise bank transfers. Payment initiation does not guarantee that a transaction will be successfully completed. A payment may be delayed, rejected, cancelled, fail or remain temporarily pending or with an unknown status due to the customer's bank, the Open Banking provider, authentication requirements, insufficient funds, technical issues or other circumstances outside PiggyWorld's reasonable control. PiggyWorld will display or update payment information based on the status information received from the relevant provider. Users should check their bank account before attempting a payment again where the status of a transaction is uncertain, in order to avoid unintended duplicate payments. Nothing in this section excludes or limits any responsibility or consumer rights that cannot lawfully be excluded. 10. Subscription, trials and billing Premium features are available on a paid Subscription. Prices, taxes and billing cycles are shown at checkout in GBP unless otherwise stated. Subscriptions auto renew until cancelled. Free trials convert to paid unless cancelled before the trial ends. You can cancel at any time in your device settings or account portal; access continues until the end of the current paid period and no partial refunds are provided except where required by law. Introductory or promotional pricing may change after the initial term. We may change Subscription pricing with prior notice and the change will apply on the next renewal. 11. Consumer rights; cancellations and returns (UK) Nothing in these Terms affects rights you may have under UK consumer law. For app Subscriptions purchased from an app store, the store’s refund policies apply. For physical Devices bought directly from PiggyWorld online, you may have a 14 day right to cancel from delivery under the Consumer Contracts Regulations, provided the Device is returned inresalable condition with all accessories (we may deduct for any diminished value). This clause does not apply to Devices purchased from third party retailers—please contact your retailer. Your statutory rights remain unaffected. 12. Statutory rights for faulty products Nothing in these Terms limits or affects your statutory consumer rights. If your PiggyWorld is faulty, not as described or not of satisfactory quality, you may be entitled to a repair, replacement, price reduction or refund in accordance with the consumer laws applicable in your country.
United Kingdom: Consumers have statutory rights under the Consumer Rights Act 2015. These rights apply independently of any commercial warranty.
European Union: Consumers have a minimum two-year legal guarantee for new goods from the date of delivery, in accordance with applicable EU and national consumer law. National laws may provide additional protection. PiggyWorld does not provide an additional commercial warranty unless expressly stated separately in writing. 13. Intellectual property and licence PiggyWorld and its licensors own all rights in the Services, content, software, firmware, designs and marks. Subject tothese Terms, we grant you a personal, revocable, non transferable, non exclusive licence to use the Services and firmware on a Device you own or control. You must not copy, modify, create derivative works of, distribute, sell, lease, reverse engineer or otherwise exploit the Services, content or firmware except to the extent such restrictions are prohibited by law. 14. User content and feedback You may submit ideas, feedback or content (e.g., tasklists, names, avatars). You grant PiggyWorld a worldwide, royalty free, sublicensable licence to use, reproduce, modify and display such content to operate and improve the Services. Do not submit content you do not have rights to or that is illegal or harmful. We may remove content that violates theseTerms. 15. Privacy and children’s data Your personal data will be handled according to the PiggyWorld Privacy Notice (available on our website), which explains what we collect, how we use it, and your rights. Child profiles are created and controlled by a parent/guardian. We design our Services with the UK Age Appropriate Design Code in mind. Parents are responsible for supervising their child’s use of the Device and Services. 16. Third party services and links Parts of the Services rely on third parties (e.g., open banking providers, analytics, cloud hosting, app stores). Those services are subject totheir own terms and privacy notices. PiggyWorld is not responsible for third party services and makes no warranties about them. 17.Service Availability and Disclaimers Nothing in this section excludes or limits any statutory consumer rights that cannot lawfully be excluded. The Services, content and Device are provided “as is” and “asavailable”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the Services or Device will be uninterrupted, error free, secure or compatible with every device or network, or that defects will becorrected. 18. Limitation of liability Nothing in these Terms limits liabilitythat cannot be limited by law (e.g., death or personal injury caused by negligence, fraud). Subject to the foregoing, PiggyWorld will not be liable for indirect, incidental, special, consequential or punitive losses, or loss of profits, revenues, data, good will or business interruption, even if advised of the possibility. Our total liability for all claims arising out of or relating to the Services, Device or these Terms is limited to the greater of £50 or the amount you paid to PiggyWorld for the Services or Device that gave rise to theclaim in the 12 months preceding the claim. 19. Export control and sanctions compliance You agree to comply with applicable export, import and sanctions laws. You will not use or export the Services or Device in violation of UK, EU or US laws, including to embargoed countries/regions or restricted parties. 20. Changes to these Terms We may update these Terms to reflect improvements, legal, regulatory or security reasons. We will post the updated Terms with a new “Last updated” date and, where required, provide notice. Continued use after changes indicates acceptance. If you do not agree, you must stop using the Services and, if applicable, cancel your Subscription. 21. Suspension and termination We may suspend or terminate your access (with or without notice) if you breach these Terms, if required by law or for security reasons. You may stop using the Services at any time and cancel your Subscription via settings. Upon termination, your licence ends and you must stop using the Services and Device firmware (other than embedded software necessary for basic safety compliance). Clauses intended to survive will survive termination. 22.Governing law and venue If you are resident in the UK or EU, these Terms (and any non contractual disputes) are governed by the laws of England and Wales, and the courts of England shall have non exclusive jurisdiction. Consumers may also bring disputes in their local courts as permitted by applicable law. 23. Contact, complaints and alternative dispute resolution If you have a complaint, please contact:returns@piggyworld.app If we cannot resolve your complaint, you may have access to alternative dispute resolution. 24. Miscellaneous No failure to enforce is a waiver. If any provision is invalid, the remainder remains ineffect. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a corporate transaction. These Terms constitute the entire agreement regarding the Services and Device. Important Battery & Safety Notices (Summary) • Recharge only with certified USB C chargers. • Keepaway from heat, liquids and small children. • Do not open, crush or incinerate.• Stop using if the Device is swollen, leaking, damaged or overheating. •Dispose of batteries and electronics according to local regulations (WEEE).
1. Who we are; contact PiggyWorldLtd is a company incorporated in England & Wales (the “UK”). Registered office: 44C Whittington Road London, N22 8YD, United Kingdom.
Company number: 16336725. You can contact us at info@piggyworld.co.uk. 2. Eligibility and accountsecurity You must be at least 18 to create a parent/guardian account. Child profiles may be created and managed only by a parent or legal guardian. You are responsible for safe guarding your login credentials and all activity under your account. Do not share your password or one time codes with anyone. 3.Relationship with app stores and platforms When you download our app from AppleApp Store or Google Play, your use of the store is governed by their terms. PiggyWorld is independent from Apple and Google. Neither Apple or Google is responsible for support or for any claims relating to the Services or the Device. 4.Services description The Services help families teach financial habits through tasks, points and star goals. Some features require linking a parent’s eligible bank account through an authorised third party open banking provider (e.g.,Salt Edge) and may not be available in all countries. Real money transfers are initiated only by the parent/guardian; children cannot initiate transfers. 5.Device (Smart PiggyWorld) and safety The Device contains electronics and are chargeable battery (charged via USB C). It is not a toy for unsupervised play. Use only in dry environments. Keep away from heat, liquids and small children. Do not open, crush, puncture, modify, short circuit, or incinerate. Charge with certified chargers and cables. If the Device is damaged, stop using it immediately. The Device is intended for children aged 5–14 with adult supervision. Small detachable parts may present a choking hazard. Comply with all product labels and manuals provided with the Device. 6. Regulatory and labelling compliance PiggyWorld will affix applicable conformity marks and symbols (e.g., UKCA/CE, WEEE “crossed out bin”, battery recycling symbol) when legally required for the region of sale. You agree not to remove or obscure marks, safety notices or serial numbers. Regional availability, conformity and power specifications may vary by model and country. 7. Updates to the Services and firmware We may provide updates, patches or new versions of the app, Services and Device firmware. Some updates may be required to continue functioning or to maintain security, compliance or interoperability. If you choose not to install updates, the Services or Device may not work properly and we will not be responsible for resulting issues. We may change, suspend or discontinue features at any time. 8. Acceptable use You will not misuse the Services or Device, including by: attempting to access accounts without permission; interfering with security or integrity; decompiling, reverseengineering or scraping; uploading malicious code; or using PiggyWorld for unlawful purposes, including fraud or money laundering. We may suspend or terminate accounts that violate these Terms or applicable law. 9. Financial Features Open Banking and Payments Certain PiggyWorld features allow a parent or guardian to connect an eligible bank account and initiate payments using authorised third-party Open Banking providers, including Salt Edge and its regulated payment service partners. PiggyWorld is not a bank, payment institution or electronic money institution and does not hold customer funds. Bank account connections, account information services and payment initiation services are provided by authorised third-party providers and participating banks. Their services may be subject to their own terms, privacy notices and regulatory requirements. Only the parent or guardian may authorise payments. Children cannot independently initiate or authorise bank transfers. Payment initiation does not guarantee that a transaction will be successfully completed. A payment may be delayed, rejected, cancelled, fail or remain temporarily pending or with an unknown status due to the customer's bank, the Open Banking provider, authentication requirements, insufficient funds, technical issues or other circumstances outside PiggyWorld's reasonable control. PiggyWorld will display or update payment information based on the status information received from the relevant provider. Users should check their bank account before attempting a payment again where the status of a transaction is uncertain, in order to avoid unintended duplicate payments. Nothing in this section excludes or limits any responsibility or consumer rights that cannot lawfully be excluded. 10. Subscription, trials and billing Premium features are available on a paid Subscription. Prices, taxes and billing cycles are shown at checkout in GBP unless otherwise stated. Subscriptions auto renew until cancelled. Free trials convert to paid unless cancelled before the trial ends. You can cancel at any time in your device settings or account portal; access continues until the end of the current paid period and no partial refunds are provided except where required by law. Introductory or promotional pricing may change after the initial term. We may change Subscription pricing with prior notice and the change will apply on the next renewal. 11. Consumer rights; cancellations and returns (UK) Nothing in these Terms affects rights you may have under UK consumer law. For app Subscriptions purchased from an app store, the store’s refund policies apply. For physical Devices bought directly from PiggyWorld online, you may have a 14 day right to cancel from delivery under the Consumer Contracts Regulations, provided the Device is returned inresalable condition with all accessories (we may deduct for any diminished value). This clause does not apply to Devices purchased from third party retailers—please contact your retailer. Your statutory rights remain unaffected. 12. Statutory rights for faulty products Nothing in these Terms limits or affects your statutory consumer rights. If your PiggyWorld is faulty, not as described or not of satisfactory quality, you may be entitled to a repair, replacement, price reduction or refund in accordance with the consumer laws applicable in your country.
United Kingdom: Consumers have statutory rights under the Consumer Rights Act 2015. These rights apply independently of any commercial warranty.
European Union: Consumers have a minimum two-year legal guarantee for new goods from the date of delivery, in accordance with applicable EU and national consumer law. National laws may provide additional protection. PiggyWorld does not provide an additional commercial warranty unless expressly stated separately in writing. 13. Intellectual property and licence PiggyWorld and its licensors own all rights in the Services, content, software, firmware, designs and marks. Subject tothese Terms, we grant you a personal, revocable, non transferable, non exclusive licence to use the Services and firmware on a Device you own or control. You must not copy, modify, create derivative works of, distribute, sell, lease, reverse engineer or otherwise exploit the Services, content or firmware except to the extent such restrictions are prohibited by law. 14. User content and feedback You may submit ideas, feedback or content (e.g., tasklists, names, avatars). You grant PiggyWorld a worldwide, royalty free, sublicensable licence to use, reproduce, modify and display such content to operate and improve the Services. Do not submit content you do not have rights to or that is illegal or harmful. We may remove content that violates theseTerms. 15. Privacy and children’s data Your personal data will be handled according to the PiggyWorld Privacy Notice (available on our website), which explains what we collect, how we use it, and your rights. Child profiles are created and controlled by a parent/guardian. We design our Services with the UK Age Appropriate Design Code in mind. Parents are responsible for supervising their child’s use of the Device and Services. 16. Third party services and links Parts of the Services rely on third parties (e.g., open banking providers, analytics, cloud hosting, app stores). Those services are subject totheir own terms and privacy notices. PiggyWorld is not responsible for third party services and makes no warranties about them. 17.Service Availability and Disclaimers Nothing in this section excludes or limits any statutory consumer rights that cannot lawfully be excluded. The Services, content and Device are provided “as is” and “asavailable”. To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the Services or Device will be uninterrupted, error free, secure or compatible with every device or network, or that defects will becorrected. 18. Limitation of liability Nothing in these Terms limits liabilitythat cannot be limited by law (e.g., death or personal injury caused by negligence, fraud). Subject to the foregoing, PiggyWorld will not be liable for indirect, incidental, special, consequential or punitive losses, or loss of profits, revenues, data, good will or business interruption, even if advised of the possibility. Our total liability for all claims arising out of or relating to the Services, Device or these Terms is limited to the greater of £50 or the amount you paid to PiggyWorld for the Services or Device that gave rise to theclaim in the 12 months preceding the claim. 19. Export control and sanctions compliance You agree to comply with applicable export, import and sanctions laws. You will not use or export the Services or Device in violation of UK, EU or US laws, including to embargoed countries/regions or restricted parties. 20. Changes to these Terms We may update these Terms to reflect improvements, legal, regulatory or security reasons. We will post the updated Terms with a new “Last updated” date and, where required, provide notice. Continued use after changes indicates acceptance. If you do not agree, you must stop using the Services and, if applicable, cancel your Subscription. 21. Suspension and termination We may suspend or terminate your access (with or without notice) if you breach these Terms, if required by law or for security reasons. You may stop using the Services at any time and cancel your Subscription via settings. Upon termination, your licence ends and you must stop using the Services and Device firmware (other than embedded software necessary for basic safety compliance). Clauses intended to survive will survive termination. 22.Governing law and venue If you are resident in the UK or EU, these Terms (and any non contractual disputes) are governed by the laws of England and Wales, and the courts of England shall have non exclusive jurisdiction. Consumers may also bring disputes in their local courts as permitted by applicable law. 23. Contact, complaints and alternative dispute resolution If you have a complaint, please contact:returns@piggyworld.app If we cannot resolve your complaint, you may have access to alternative dispute resolution. 24. Miscellaneous No failure to enforce is a waiver. If any provision is invalid, the remainder remains ineffect. You may not assign these Terms without our consent; we may assign to an affiliate or in connection with a corporate transaction. These Terms constitute the entire agreement regarding the Services and Device. Important Battery & Safety Notices (Summary) • Recharge only with certified USB C chargers. • Keepaway from heat, liquids and small children. • Do not open, crush or incinerate.• Stop using if the Device is swollen, leaking, damaged or overheating. •Dispose of batteries and electronics according to local regulations (WEEE).
Refund & Returns Policy – PiggyWorld Ltd
Last updated: 24 August 2026
1.General Information This Refund & Returns Policy applies to purchases made directly from PiggyWorld Ltd through our website or authorised sales channels. Nothing in this Policy excludes, restricts or affects your statutory consumer rights under applicable law. 2. Right of Withdrawal – UK and EU Distance SalesIf you purchase a PiggyWorld product online, you generally have the right to cancel your order within 14 days of receiving the product, without giving a reason. You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. Where permitted by applicable law, we may make an appropriate deduction from the refund if handling beyond what is reasonably necessary has reduced the value of the product. Unless the product is faulty or otherwise required by law, the customer is responsible for the direct cost of returning the product, provided this was disclosed before purchase. Where required by applicable law, the original standard delivery cost will also be refunded. To exercise your right of withdrawal, contact:returns@piggyworld.app Nothing in this section affects your statutory consumer rights. 3. Faulty or Defective Products Your rights in relation to faulty products are separate from your 14-day right of withdrawal. United Kingdom: If your PiggyWorld is faulty, not as described or not of satisfactory quality, you may be entitled to a refund, repair, replacement or price reduction under the Consumer Rights Act 2015.UK consumers generally have a 30-day short-term right to reject faulty goods, subject to the applicable legal conditions. European Union: Consumers have a minimum two-year legal guarantee for new goods from the date of delivery, in accordance with applicable EU and national consumer law. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction or refund.These are statutory consumer rights and are not an additional commercial warranty offered by PiggyWorld. 4. Statutory Consumer Rights PiggyWorld does not provide an additional commercial warranty unless expressly stated separately in writing. Your rights regarding faulty or non-conforming products are provided by the consumer laws applicable in your country and are not limited by this Refund & Returns Policy. Nothing in this Policy excludes, restricts or affects your statutory consumer rights. 5. Non-Returnable / Excluded Cases Returns and refunds may not be available where the issue has been caused by circumstances for which PiggyWorld is not legally responsible, including: The device has been opened, tampered with or modified. The internal tamper-detection system has been activated as a result of unauthorised opening or modification. Damage has been caused by: Drops, impacts or misuse. Liquids or humidity. Use of inappropriate or non-certified charging equipment. The product shows signs of handling beyond what is reasonably necessary for inspection, subject to applicable consumer law. Damage has resulted from use contrary to the product instructions or intended use. These exclusions do not apply where the relevant issue results from a product defect or where applicable consumer law provides otherwise. 6. App, Subscriptions and Digital Services The PiggyWorld app and certain subscription features are digital services associated with the PiggyWorld ecosystem. Cancellation and refund rights for subscriptions and digital services are subject to applicable consumer law and the PiggyWorld Terms & Conditions. Where a subscription is purchased through Apple App Store, Google Play or another third-party platform, refunds may also be administered in accordance with that platform's applicable procedures. Cancelling an automatically renewing subscription will normally prevent future renewals. It does not automatically entitle the customer to a refund for a period already supplied, except where required by applicable law. Nothing in this section affects mandatory rights relating to digital content or digital services. 7. Return Process To initiate a return:
Contact: returns@piggyworld.app
Please provide: Order number. Email address used for the purchase. Description of the issue or reason for the return. Photos, if applicable. Please wait for confirmation and return instructions before sending the product back. Products should be returned with the accessories and components originally supplied where reasonably applicable. 8. Refund Processing Approved refunds will be issued to the original payment method unless otherwise agreed or permitted by law. Where legally permitted, PiggyWorld may withhold a refund until the returned product has been received or the customer provides evidence that it has been sent back. Refunds will be processed within the time limits required by applicable law. Once a refund has been processed by PiggyWorld, your bank or payment provider may require additional time for the funds to appear in your account. 9. Limitation of Liability Nothing in this Policy excludes or limits PiggyWorld Ltd's liability where doing so would be unlawful. PiggyWorld Ltd is not responsible for losses resulting from: Misuse of the product or app. Unauthorised modification or repair. Failure to follow supplied product and safety instructions. Events or circumstances outside PiggyWorld's reasonable control. Nothing in this section excludes or restricts any statutory consumer rights or any liability that cannot lawfully be excluded. 10. Purchases from Third-Party Retailers If you purchased PiggyWorld from Amazon or another authorised third-party retailer, please contact the retailer through which you made the purchase and follow its applicable returns procedure. This does not affect any statutory rights you may have against PiggyWorld or the retailer under applicable law. 11. Contact For all returns, refunds and faulty product enquiries: returns@piggyworld.app
For general enquiries: info@piggyworld.co.uk
PiggyWorld Ltd
44C Whittington Road
London, N22 8YD
United Kingdom
Company Number: 16336725
Last updated: 24 August 2026
1.General Information This Refund & Returns Policy applies to purchases made directly from PiggyWorld Ltd through our website or authorised sales channels. Nothing in this Policy excludes, restricts or affects your statutory consumer rights under applicable law. 2. Right of Withdrawal – UK and EU Distance SalesIf you purchase a PiggyWorld product online, you generally have the right to cancel your order within 14 days of receiving the product, without giving a reason. You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics and functioning. Where permitted by applicable law, we may make an appropriate deduction from the refund if handling beyond what is reasonably necessary has reduced the value of the product. Unless the product is faulty or otherwise required by law, the customer is responsible for the direct cost of returning the product, provided this was disclosed before purchase. Where required by applicable law, the original standard delivery cost will also be refunded. To exercise your right of withdrawal, contact:returns@piggyworld.app Nothing in this section affects your statutory consumer rights. 3. Faulty or Defective Products Your rights in relation to faulty products are separate from your 14-day right of withdrawal. United Kingdom: If your PiggyWorld is faulty, not as described or not of satisfactory quality, you may be entitled to a refund, repair, replacement or price reduction under the Consumer Rights Act 2015.UK consumers generally have a 30-day short-term right to reject faulty goods, subject to the applicable legal conditions. European Union: Consumers have a minimum two-year legal guarantee for new goods from the date of delivery, in accordance with applicable EU and national consumer law. Depending on the circumstances and applicable law, you may be entitled to repair, replacement, price reduction or refund.These are statutory consumer rights and are not an additional commercial warranty offered by PiggyWorld. 4. Statutory Consumer Rights PiggyWorld does not provide an additional commercial warranty unless expressly stated separately in writing. Your rights regarding faulty or non-conforming products are provided by the consumer laws applicable in your country and are not limited by this Refund & Returns Policy. Nothing in this Policy excludes, restricts or affects your statutory consumer rights. 5. Non-Returnable / Excluded Cases Returns and refunds may not be available where the issue has been caused by circumstances for which PiggyWorld is not legally responsible, including: The device has been opened, tampered with or modified. The internal tamper-detection system has been activated as a result of unauthorised opening or modification. Damage has been caused by: Drops, impacts or misuse. Liquids or humidity. Use of inappropriate or non-certified charging equipment. The product shows signs of handling beyond what is reasonably necessary for inspection, subject to applicable consumer law. Damage has resulted from use contrary to the product instructions or intended use. These exclusions do not apply where the relevant issue results from a product defect or where applicable consumer law provides otherwise. 6. App, Subscriptions and Digital Services The PiggyWorld app and certain subscription features are digital services associated with the PiggyWorld ecosystem. Cancellation and refund rights for subscriptions and digital services are subject to applicable consumer law and the PiggyWorld Terms & Conditions. Where a subscription is purchased through Apple App Store, Google Play or another third-party platform, refunds may also be administered in accordance with that platform's applicable procedures. Cancelling an automatically renewing subscription will normally prevent future renewals. It does not automatically entitle the customer to a refund for a period already supplied, except where required by applicable law. Nothing in this section affects mandatory rights relating to digital content or digital services. 7. Return Process To initiate a return:
Contact: returns@piggyworld.app
Please provide: Order number. Email address used for the purchase. Description of the issue or reason for the return. Photos, if applicable. Please wait for confirmation and return instructions before sending the product back. Products should be returned with the accessories and components originally supplied where reasonably applicable. 8. Refund Processing Approved refunds will be issued to the original payment method unless otherwise agreed or permitted by law. Where legally permitted, PiggyWorld may withhold a refund until the returned product has been received or the customer provides evidence that it has been sent back. Refunds will be processed within the time limits required by applicable law. Once a refund has been processed by PiggyWorld, your bank or payment provider may require additional time for the funds to appear in your account. 9. Limitation of Liability Nothing in this Policy excludes or limits PiggyWorld Ltd's liability where doing so would be unlawful. PiggyWorld Ltd is not responsible for losses resulting from: Misuse of the product or app. Unauthorised modification or repair. Failure to follow supplied product and safety instructions. Events or circumstances outside PiggyWorld's reasonable control. Nothing in this section excludes or restricts any statutory consumer rights or any liability that cannot lawfully be excluded. 10. Purchases from Third-Party Retailers If you purchased PiggyWorld from Amazon or another authorised third-party retailer, please contact the retailer through which you made the purchase and follow its applicable returns procedure. This does not affect any statutory rights you may have against PiggyWorld or the retailer under applicable law. 11. Contact For all returns, refunds and faulty product enquiries: returns@piggyworld.app
For general enquiries: info@piggyworld.co.uk
PiggyWorld Ltd
44C Whittington Road
London, N22 8YD
United Kingdom
Company Number: 16336725